Description
EBI.AI is an AI assistant platform that offers businesses an intelligent solution to customer service and support queries. The platform is designed to handle up to 85% of routine enquiries from day one, and the setup process takes only minutes.
The platform includes a range of features such as natural language processing, text-to-speech, and an AI-driven chatbot. Additionally, EBI.AI offers a managed service where the company can create and manage an AI assistant for businesses.
The platform is also serious about security, offering an encrypted connection and secure storage of data. With the platform, businesses can benefit from happier customers, increased capacity, and lower costs.
Customers can sign up for an account to use the platform for free, and the platform also provides a discovery call for questions about AI assistants. Finally, the platform offers real-world case studies to demonstrate the impact of AI assistants with stories from Mytime Active, Barking & Dagenham, and Legal & General Insurance.
Pros & Cons
Pros
Handles 85% of routine enquiries
Set-up process takes minutes
Natural language processing
Text-to-speech
Managed service available
Encrypted connection
Secure data storage
Increases customer satisfaction
Increases capacity
Lowers costs
Free account available
Discovery call for questions
Real-world case studies
Zero coding required
Unlimited features
Platform available for free
Upgrade as you grow
Answers up to 99% routine inquiries
Able to work across multiple departments
Partners with top tech companies
Used across multiple industries
Data-driven customer experience improvement
Cons
No multilingual support
Lacks API integration
Not fully customizable
Not open source
Lack of real-time analytics
No mobile application
Setup not user-friendly
Limited customer support channels
No personal data control features
Lacks data export functionality