Description
Kore.ai is a provider of AI-optimized customer and employee experiences. Its platform automates interactions for every industry, deploying AI-first virtual assistants and process assistants.
The platform enables Experience Optimization (XO), which blends conversational AI and digital UX. It offers several products for customer experience, such as SmartAssist for contact centers, BankAssist for banking, HealthAssist for healthcare, and RetailAssist for commerce.
For employee experience, it offers IT Assist for IT support, HR Assist for HR support, and WorkAssist for collaborative workspace. SearchAssist is a cognitive search solution with conversational support.
Kore.ai also provides a partner program, professional services, and resources such as white papers, case studies, and webinars. It offers support in English, Japanese, and Korean.
Pros & Cons
Pros
Automates front and back-office interactions
Optimized for every industry
Supports Customer Experience and Employee Experience
Offers industry-specific products (BankAssist, HealthAssist, etc.)
Provides training resources (white papers, case studies, webinars)
Support in English, Japanese, and Korean languages
Offers partner program, professional services
Experience Optimization (XO) functionality
Provides cognitive search solution with conversational support (SearchAssist)
Supports area-specific assistant tools (HR Assist, IT Assist, WorkAssist)
Provides citizen developers with no-code platform
Supports a variety of industries (Banking, Healthcare, Retail, etc.)
Covers multiple functions (Sales, Marketing, Finance, IT Support, etc.)
Empowers non-technical people to develop solutions
Capable of integrating external systems/services using API
Deployed by Fortune 2000 companies
Over a million employees are using the platform
Extended support and hands-on help from the Kore.ai team
Cons
Limited language support
Overloaded with features
No integration with workflow engine
Missing concrete pricing information
Not user-friendly for non-tech persons